Debt recovery or problem escalation?

  Avid readers of this column (I live in hope) will be familiar with my pieces on competent retainer management.[i] In the last year, I’ve encountered an increase in small practitioners who take their eyes off their aged debtors lists to suddenly discover that they have a serious cash flow problem. Now, the best way

Staff Retention – Think the Three Hats

Maintaining a productive relationship with employed lawyers involves wearing three hats – a boss, a professional colleague, and a friend. Over time, every work relationship will only be as good as the poorest fitting hat. Lawyers are usually independently minded – so if you just wear the ‘boss’ hat, eventually you will drive them away