How will you compete in 2018?

Use the Christmas break to reflect on how your firm really competes, and start off 2018 with some positive improvement plans. This time last year I encouraged readers to think about how they allocate time. This year, I want to talk about competing for business, and how to better understand what matters. A colleague, Mark

It’s nearly Christmas, so think mid-year reviews

Mid-year performance reviews can be really beneficial, provided you go about them the right way. Theory and practice regarding performance management is constantly evolving and reshaping. There are, though, some enduring boxes to be ticked. They are: ·       Do we review? ·       When do we review? ·       How do we go about it? ·       What

We’re outstanding lawyers… but who cares?

We are devoting 4 issues of Keep it Simple to the differences between being a technically good lawyer and delivering a good service. We will argue that most punters and small businesses don’t get too excited about the law per se. Clearly, some readers will see this as heresy. Nonetheless… Clearly there are exceptions. Sophisticated