How will you compete in 2018?

Use the Christmas break to reflect on how your firm really competes, and start off 2018 with some positive improvement plans. This time last year I encouraged readers to think about how they allocate time. This year, I want to talk about competing for business, and how to better understand what matters. A colleague, Mark

Debt recovery or problem escalation?

  Avid readers of this column (I live in hope) will be familiar with my pieces on competent retainer management.[i] In the last year, I’ve encountered an increase in small practitioners who take their eyes off their aged debtors lists to suddenly discover that they have a serious cash flow problem. Now, the best way

Managing expectations via the agreement schedule

  Most firms now divide their client agreements into a set of general conditions which are common for all clients, and a schedule which sets out the essential facts and details of the matter. This works well because (a) each schedule item aligns with the associated field in the practice system, (b) essential information is

The Psychology of Pricing

ABSTRACT We often view pricing through too narrow a lens… a purely rational approach founded more in accounting than in client behaviour. A better understanding of client emotions and preferences can increase client satisfaction and profits.  I love pricing. It’s so multi-faceted. And there’s always that fabulous moment of truth in quoting / estimating work