Extracting value from the first hour

  I think I’m OK at the whole productivity/behaviour game. But just recently a client spoke to me so passionately about value lost at early morning log-on that I thought I’d pass the story on. It goes like this… The lawyer arrives, logs on and opens Outlook. He starts scanning his email inbox. In the

Managing expectations via the agreement schedule

  Most firms now divide their client agreements into a set of general conditions which are common for all clients, and a schedule which sets out the essential facts and details of the matter. This works well because (a) each schedule item aligns with the associated field in the practice system, (b) essential information is