Debt recovery or problem escalation?

  Avid readers of this column (I live in hope) will be familiar with my pieces on competent retainer management.[i] In the last year, I’ve encountered an increase in small practitioners who take their eyes off their aged debtors lists to suddenly discover that they have a serious cash flow problem. Now, the best way

The matter and the money

Talking confidently and concurrently about matter and money In the Proctor July edition, we reproduced a piece called Getting paid: Start with file opening. This is a reprint from the same journal 10 years earlier. Some things just stay important. The essence of that article was that responsibility for slow or poor payment by clients

Getting paid: Start with file opening

A practical plan to improve cash flow and client relations Some messages are worth repeating. This popular article appeared in the April 2006 edition of Proctor, but the message in this updated version is as relevant now as it was 10 years ago: ABSTRACT Many firms bemoan the difficulties with slow, combative, and non-payers. And