Debt recovery or problem escalation?

  Avid readers of this column (I live in hope) will be familiar with my pieces on competent retainer management.[i] In the last year, I’ve encountered an increase in small practitioners who take their eyes off their aged debtors lists to suddenly discover that they have a serious cash flow problem. Now, the best way

Cutting through fears of criticism and failure

  Fear of criticism and fear of failure are common concerns of early career lawyers. The sources of these fears are divergent, but there are common threads. Graduates will often have been the brightest and the best at school, where failure was a rare experience. Also, university learning style is structured and predictable, compared with

Managing expectations via the agreement schedule

  Most firms now divide their client agreements into a set of general conditions which are common for all clients, and a schedule which sets out the essential facts and details of the matter. This works well because (a) each schedule item aligns with the associated field in the practice system, (b) essential information is

The Psychology of Pricing

ABSTRACT We often view pricing through too narrow a lens… a purely rational approach founded more in accounting than in client behaviour. A better understanding of client emotions and preferences can increase client satisfaction and profits.  I love pricing. It’s so multi-faceted. And there’s always that fabulous moment of truth in quoting / estimating work

It’s nearly Christmas, so think mid-year reviews

Mid-year performance reviews can be really beneficial, provided you go about them the right way. Theory and practice regarding performance management is constantly evolving and reshaping. There are, though, some enduring boxes to be ticked. They are: ·       Do we review? ·       When do we review? ·       How do we go about it? ·       What

The matter and the money

Talking confidently and concurrently about matter and money In the Proctor July edition, we reproduced a piece called Getting paid: Start with file opening. This is a reprint from the same journal 10 years earlier. Some things just stay important. The essence of that article was that responsibility for slow or poor payment by clients